General FAQs

Here are the answers to some of the questions we are most often asked. Should you need to discuss something that we have not covered here or if you feel you would like some more information, please contact us. We will be only too happy to help.


Q. Do you film using a digital camera?

Yes, we use the latest Sony and Panasonic digital cameras. These are the same cameras that are widely used by many of the major broadcast companies around the world.

Q. How many cameras do you use?

This depends on the type of filming we are asked to do. For all types of stage production we would always recommend using TWO cameras.

Q. Which areas do you cover?

Most of our work is within a 45 mile radius of Glasgow, although for a small additional cost we can and do travel to any part of the UK. If you require filming overseas, this too has been done before and can easily be arranged for you.

Q. How can I pay and when is the payment required?

Payment is by Cash or Cheque. At the time of booking there is a NON REFUNDABLE deposit of £50.00 required. As overall turnaround times can vary, we do not request the balance of payment until we call and tell you that the job is completed. So you don’t need to worry about the money BEFORE the day.

We would request that if you wish to pay by cheque, you send your cheque to us at that time and we will deliver your job to you when your cheque clears.
NB: For all Dance & Theatre productions, please see our Dance & Theatre page for all payment details

Q. When do we get the finished video/DVD back?

The turnaround time can vary from about 3 weeks – 8 weeks, depending on the time of year and the volume of work. We may be able to give you a more accurate turnaround time closer to the day.

Q. Can I have additional music on my video/DVD?

Yes. We put music on our productions at suitable places so as to enhance the overall viewing qualities of the finished job.

Q. Who chooses the music?

It’s up to you. If you wish to select the tracks yourself, then you can. Should you wish to supply it to us we would ask for it on either CD format or MD (Mini Disc). Or if you prefer, we can select the music for you, from our extensive music database. We have hundreds of music tracks for all occasions.
NB: If we deem any music unsuitable for inclusion, we reserve the right not to use it.

Q. Will your DVD function properly in my DVD player?

We use DVD-R discs, the most compatible recordable DVD format available. Not all players and drives can read recorded disks. The basic issue is that recordable discs have different reflectivity than the pressed discs (the pre-recorded kind you buy in a shop), and not all DVD players have been correctly designed to read them. There are compatibility lists on most manufacturer web sites. Most players made from 2001 onwards should be ok.

Q. What if my DVD player will not play the DVD I received from you?

If your DVD player has any “incompatibility” issues with the DVD-R’s that we produce, we will gladly exchange them for DVD+R. This should solve your problems.

Q. Can I see a sample of some of your previous work?

Yes certainly. We are only too pleased to arrange for you to come to the studio and view some footage, or if you prefer, we will come to you and show the footage to you in the comfort of your own home. The choice is yours.
NB: We regularly visit customers to show footage. This is a totally free service and you are under no obligation at any time.